This is a comprehensive tool for the organization to manage all service requests, not only to the IT department but to any department of any location in the organization. So this application does not only work as IT Helpdesk Application but as a complete Helpdesk or service desk for your organization. And a free help desk Software. Truly multi location application which supports centralized management as well as decentralized management of services. This module works as an internal service request management, so users can raise service request to any department of his/her location. Features like linking the service request helps inter-department communication on a particular service request.

• • Create service categories and service request types department wise.
  • Assign service categories to employee's location wise or for all locations. (Team Work)
  • All users are allowed to login service requests for any department.
  • Roaming Profile for Roaming users. (Allows to login service request for any locations)
  • Special Features for location based IT managers and all location IT managers.
  • Special Features for location based IT engineers and all location IT engineers.
  • Assign particular service request /Complaint to an individual and monitored by his manager.
  • Force assignment : Service request is not directly visible to the people assigned that category. SLA manager has to compulsorily assign it to an individual.
  • Link Service request/Complaint to another service request/ complaint. (Interlink with any department) Thus allowing multiple people and departments to work together.
            a. Enable link view. ( allows linked user to view the parent complaint/ service request)
            b. Transparent links. (Allows parent service request/complaint owner to view the linked request)
  • Manage SLA’s and Define escalation managers per service category per location.
  • Get notified on overriding of SLA.
  • Custom fields for service request types. So you can collect detailed information on each request raised.

• • Create Customers and users. (create and manage customer users location wise)
  • Create service categories and service request types for customer care.
  • Assign customer care service categories to employee's location wise or for all locations. (Team Work)
  • Customers can login service requests/complaints based on services rendered to them, thus enabling customers to login complaints only for services used.
  • Assign particular service request /Complaint to an individual and monitored by his manager. (individual Assignments)
  • Force assignment : Service request is not directly visible to the people assigned that category. SLA manager has to compulsorily assign it to an individual.
  • Link customer’s Service request/Complaint to another service request/ complaint. (Interlink with any department). Thus     allowing multiple people and departments to work together.
            a. Enable link view. (Allows linked user to view the parent complaint/ service request)
            b. Transparent links. (Allows parent service request/complaint owner to view the linked request)
  Thus enabling both way control.
  • Transparency whenever required and secrecy whenever required.
  • Manage SLA’s and Define escalation managers per service category per location.
  • Get notified on overriding of SLA.
  • Custom fields for service request types. So you can collect detailed information on each request raised.

• • Create Vendors and users.
  • Assign service categories to vendor users location wise or for all locations with direct assignment setting. (If direct assignment is enabled then service requests will be forwarded to vendors directly else service request is not directly assigned to the vendor assigned that category. SLA manager will have to assign it to vendor manually.)
  • Assign particular service request /Complaint to vendor and monitored by internal manager. (Vendor Assignments)
  • Custom fields for service request types. So you can have detailed information on each request raised.

• • Create assets as per categories and types of assets.
  • Move assets to any location.
  • Track warranty information as per purchase date and expiry date.
  • Assign assets to employees or rooms of locations.
  • Manage vendors.
  • Manage repairs of assets and movements from vendors to and fro. (Repair register)
  • Auto or Manual asset tagging.
  • Give permission to users to manage particular category of assets for particular location.
  • Give permission to users to manage repair register.
  • Manage software assets.
  • Mark assets as dead once the lifecycle is over or is not repairable.

• • Monitored tasks. (Each task created by employee is monitored by his/her reporting manager)
  • Project tasks. (Any project task assigned to employee is monitored by Project manager and project creator)

• • Create task for yourself.
  • Create tasks for employees reporting to you.
  • Add Additional members to the task.
  • Tasks closed can be reopened by reporting manager or project manager.
  • Projects can be created by people having permissions.
  • Each project tasks can be assigned to anyone.
  • Project manager can manage all tasks of the projects.
  Reports.
            Employee wise reports.
            Project wise reports.
            Project wise and employee wise reports.

• • On Submission Voucher Goes to his reporting Manager for approval.
  • After Approval from Reporting Manager, It goes to Auditor for Approval.
  • After approval from auditor voucher is then submitted to Cashier for Payment
  • Cashier makes payment and Closes the voucher.
  

• • Create Custom forms. (Surveys , Polls, Feedback Forms )
  • Create Complex forms by linking answer options to new forms. So when user selects that option as his answer then he is requested to fill up next form.
  • Approve forms before it is published, so that it can be verified before it is published.
  • Define Publish date and expiry date of a form.
  • Copy Forms. (Reusing the same form)
  • Send form fill up request to either all users of the location or Business unit or to specific users.
  • Send form fill up request to Customers registered in C+Care.
  • Send form fill up request to other email ID’s. Users not available in C+Desk or C+Care.
  • Take excel report of the forms any time after it is published.
  • View individual form as answered by a individual and many more features to come.
  

• • Keep track and notify all employee about the upcoming events in the organization.
  • Calendar view for events and birthdays.
  • Link events with photo gallery albums.
  • Create albums with permission to specific locations or offices or users.
  • Slide show pictures of albums.
  • Slide show pictures of videos.
  • Auto resize of photos.
  • Hide old albums/Videos when not required rather than deleting them.
  • Uploads and syncs all album/Video files to FTP server. (Auto backup)
  • Use the album pictures in notice board if required.
  

• • HTML Editor to publish your data in topics or subtopics.
  • Attach multiple files to any Topic and sub-topics.
  • Individual KB Search, Searches from KB and all individual Service requests.
  • Create any amount of sub-topics till any depth.

• • LDAP authentication.
  • Password self service.
  • Connect to any number of LDAP servers. Parent or Child domain.
  • Supports cross forest authentication. So users authenticating to any domain of the forest, child domain or belonging to any forest can authenticate to C+Desk.

• • Gives Alert for Service Requests, E-Logs, Tasks.
  • Gives Alerts for New Photo gallery , Events.
  • Gives Alerts For form fill up Requests, and polls.
  • Auto Login to your C+Desk Portal from the taskbar icon.

• • Create Customers and users. (create and manage customer users location wise)
  • Create service categories and service request types for customer care.
  • Assign customer care service categories to employees’ location wise or for all locations. (Team Work)
            a. Enable link view. (Allows linked user to view the parent complaint/ service request).
            b. Transparent links (Allows parent service request/complaint owner to view the linked request).